Bonus Frequently Asked Questions (FAQ)

Why is my Deposit Bonus not showing up in my balance?

If you have made a successful deposit but do not see the bonus amount in your main balance, please be aware that the bonus will only appear in your balance after you complete the necessary wagering requirements.

Example A: First Deposit Bonus on Sports

The Sports Welcome Offer includes a 100% Bonus up to €500, plus 200 Free Spins on the game Big Bass Football Bonanza (worth €0.10/spin) and 50 Casino Chips (worth €0.10/chip) for the roulette game SuperZeus. To unlock the Sports bonus and make it withdrawable, you are required to wager your initial deposit amount plus the bonus amount 5 times.

• If you deposit: €20 (you are entitled to another €20 bonus, making it a €40 total).

• Wagering Target: €40 (meaning €20 of the initial deposit + €20 of the bonus) x 5 = €200.

• Result: As soon as you place and settle bets with a total value of €200, the amount becomes withdrawable.

• Note: The 1st Deposit Offer Terms for Sports apply.

Example B: First Deposit Bonus on Casino

The Casino Welcome Offer includes a 100% Bonus up to €2,000, plus 300 Free Spins on the game Big Bass Football Bonanza (worth €0.10/spin) and 50 Casino Chips (worth €0.10/chip) for the roulette game SuperZeus. To unlock the Casino bonus and make it withdrawable, you are required to wager your initial deposit amount plus the bonus amount 12.5 times.

• If you deposit: €20 (you are entitled to another €20 bonus, making it a €40 total).

• Wagering Target: €40 (meaning €20 of the initial deposit + €20 of the bonus) x 12.5 = €500.

• Result: As soon as you play a total value of €500 in the Casino, the bonus is released and becomes withdrawable in your balance.

• Note: The 1st Deposit Offer Terms for Casino apply.

I didn't receive my bonus

In most cases, the bonus is active but not visible in your main wallet. Always check the Promo Hub (under the "Offers & Bonuses" section), where all active and pending bonuses are displayed.

My bonus disappeared after a withdrawal

This is the intended system behavior. If you request a withdrawal while a bonus is active or there are pending wagering requirements, the bonus and any associated winnings are automatically and permanently canceled.

Why is my real balance used first?

The system follows a specific priority order:

1. Free Bets / Free Bonuses / Free Spins are used first.

2. Real Money is used next. By wagering your real money, you progress toward the wagering target required to unlock your deposit bonus.