Why can't I deposit by bank card?

Discover the possible reasons why you can't make a deposit by bank card and follow the recommendations below:

• The card has expired: The deposit cannot be processed if the card's validity period has been exceeded. In this case, please try another valid card or use one of the available alternative payment methods.

• Insufficient funds available in your bank account to complete the transaction.

• The card details have not been entered correctly or your card is not activated for online transactions. In this case, please contact the card-issuing bank to activate this service.

• Error on the issuing bank’s side: You will need to contact your bank to find out why the transaction was declined.

• You have not completed the verification process required to validate the payment methods used.

• You have not selected the correct payment method: From your player account menu, select “Deposit” and then choose “Online”.

• You have a limit set on your account or card.

The system does not allow more than 5 failed deposit attempts within a 2-hour period.

For some cards, you will be asked to confirm the transaction with an additional security code (3D Secure). It is very important to enter the correct information to avoid issues when making the deposit. Usually, you will receive this code via SMS and must enter it in the “3D Secure Password” field that appears.

If you are experiencing problems confirming the transaction, please contact your bank to update your details and ensure that the phone number provided to the bank is correct and active.