Why am I asked for additional documents when making withdrawals?

Sometimes, we may request additional documents when you make a withdrawal.

We do this only to ensure the security of your player account.

It is very important that you notify us if you change your name, address, email, or any other information you provided when registering on the Superbet platform.

For withdrawals where previous deposits were made using cards that do not belong to you, we may ask for copies of the card (front and back) and a photo of the cardholder’s ID. We recommend showing only the first 6 and last 4 digits of the card and covering the CVV/CVV2 code on the back.

It is important to update the cards registered in your player account under payment methods, in case they have expired or are no longer in use.