How to Update Your Personal Information – Superbet

To keep your account secure, Superbet requires specific documentation to verify any changes to your personal details. Please note that for security reasons, your Username and Tax/ID Number cannot be changed once the account is registered.

Changing Your Email Address

To update the email address associated with your account, please send a request to our Support Team from the email address you wish to use at support@superbet.gr

Requirements

To process your request, please include the following details in your email:

Mention the email address currently registered to your account
Full Name: Must match the name registered on your account and your official ID.
Date of Birth: (DD/MM/YYYY)
Username: Your current Superbet username.
National ID / Personal Identification Number
New Email: The new email address you wish to use.

⚠️ Important Security Notice: The new email address must not be associated with any other Superbet account. For security reasons, if the new email is already in our system, your request will be declined.

Changing Your Phone Number

Option A: You have access to your account

The fastest way to update your number is via self-service. Go to Main Menu > Phone Verification to update and verify your new number instantly.

Option B: You do not have access to your account

If you cannot log in or no longer have the old SIM card, our team will perform a manual update. Requirements:

Authentication:
Proof of Line Ownership: You must provide a document showing you are the legal owner of the new number. Accepted proofs include:
- A copy of a postpaid phone bill.
- A screenshot from your mobile operator’s app showing your full name and the mobile number.

Updating Your First or Last Name

The process depends on whether you are correcting a mistake or have legally changed your name.

Typo Correction: Provide a full-color photo of your ID (front and back) via email at support@superbet.gr. Our team will confirm the current surname on file with you before making the correction.
First Name Change: Provide a full-color photo of your ID (front and back) via email at support@superbet.gr. Our team will confirm the current surname on file with you before making the correction.
Legal Name Change: You must provide a new identification document reflecting the change via email at support@superbet.gr. The Name, Date of Birth, and ID Number on the document must match our records exactly.

Changing Your Residential Address

To update your registered address, you must provide a document issued within the last six months. Please contact us via email at support@superbet.gr

Accepted Documents:

Utility Bills (Electricity/DEI, Water, Internet, or Fixed Phone).
Credit Card or Bank Statements.
Official Government Residence Certificates.

The document must clearly show:

Your Full Name.
Your New Address and Postal Code.

Wrong Type of Document

If during the registration process you select the wrong document type and cannot complete the registration for this reason, please contact us via email at support@superbet.gr

Typos, wrong date of birth or other mistake

If you made a mistake with your personal details (like your date of birth), please email us at support@superbet.gr to correct it. However, if it's just a typo in your email, you can fix it yourself on the verification screen once the 120-second countdown ends: click "Edit my email" (desktop) or tap "Resend e-mail" (mobile), type your correct address, and click "Re-send email" to get a fresh activation link instantly.

Document Quality Checklist

To ensure your request is processed within 24–72 hours, please follow these rules:

Color Only: Black and white copies or scans are not accepted.
Full View: Ensure all four corners of the document are visible.
No Glare: Avoid using a camera flash that hides text on ID cards.
Both Sides: Always send both the front and back of your ID card.

FAQ & Troubleshooting

"Why was my request rejected?" The most common reasons for rejection are:
Inconsistency: The data on the submitted ID does not match the account owner's details.
Duplicate Email: The new email is already linked to another player.
Missing Proof: For phone changes, the "Proof of Line Ownership" was missing or did not show your name.
"Can I change my details while logged out?" Yes, but you will be required to provide at least two account identifiers (e.g., ID number and Username) or a high-quality photo of your ID to begin the process.