How to close my account (Account Closure)

At Superbet, we are committed to promoting responsible play. If you wish to close your account, the Account Closure option allows you to take a long-term break.

What is Account Closure?

Account closure is a long-term step that places an extended restriction on your profile. Players choose to close their accounts for many different personal reasons—whether you are simply moving on to other hobbies, taking a definitive break from gaming, managing your time and finances, or focusing on other personal priorities. 

Whatever your reason may be, we fully respect your choice.

Here is what you need to know about how account closures work:

• Immediate Stop: Once processed, you will instantly lose access to your account for all betting and gaming activities.

• 12-Month Minimum: This is a binding decision designed to give you a clean break. Regardless of your initial reason for closing the account, you cannot request to reopen it until a full 12 months have passed.

Is a Shorter Break Better for You?

If you aren't ready for a full year's commitment, you don't have to close your account completely. You can instantly take a shorter, flexible break without even waiting for customer support:

To set these up yourself right now, simply head over to your Profile > Responsible Gaming

How to Close Your Account

If you are sure that a long-term closure is the right choice for you, our dedicated support team is here to handle your request safely and securely.

To get started, simply send an email from your registered email address to support@superbet.gr. Please include your reason for closure, as this helps us process your request correctly. Once you press send, you will receive an automatic confirmation email letting you know we’ve safely received your request.

Feel free to copy, paste, and fill out the short template below:

Email Template:

Subject: Account Closure Request

Dear Support Team,

I am writing to request the long-term closure of my account.

• Full Name: [Your Name]

• Registered Email: [Your Registered Email Address]

• Reason for Closure: [Please briefly state your reason, e.g., personal choice, managing my time/budget, moving on from gaming, dissatisfaction with bonuses or promotions, a withdrawal or payment issue, switching to another platform, or other — please describe]

Thank you for your assistance.

You Are Not Alone: Professional Support

If you or someone you know is struggling with gambling, reaching out for help is a sign of strength. Free, confidential, and expert guidance is just a click or call away.

If you feel that gambling is no longer just a form of entertainment, taking a step toward external support is a powerful and positive choice. These independent organizations are dedicated to helping you entirely free of charge, with complete confidentiality and zero judgment.

• EOPAE Official Site (National Organization for Preventing and Combating Addiction) If you need someone professional to talk to right now, this confidential and anonymous national helpline is a wonderful place to start. You can speak directly with trained counselors who understand what you are going through.

  • How to reach them: Call 1114 (Available Monday to Friday, 09:00 – 21:00) or click the link above to visit their official platform.

• Gamblers Anonymous Greece Support Portal You don't have to carry this weight by yourself. This is a warm, peer-supported community where you can connect with other everyday people who share similar experiences. They provide a safe, structured recovery environment through local group meetings. Click the link above to find a welcoming group near you.

• GamCare Managing Your Money Guide If gambling has put a strain on your finances, this practical and highly supportive resource is here to help you regain control. It offers clear, stress-free strategic advice on budget protection and steps to mitigate gambling-related debt. Click the link above to read or download the guide safely.

• BetBlocker Download Portal If you want to remove the temptation entirely, this is a fantastic, 100% free software tool designed to help you stay strong. It completely blocks access to thousands of gambling websites and apps across all your personal devices. It can also be used as a helpful parental control filter. Click the link above to download it instantly.

Whatever your reasons for taking this step, please know that we fully respect your decision and want nothing but the best for your future. Your well-being, peace of mind, and control over your personal journey will always be the most important win—take care of yourself, and we wish you the absolute best on the path ahead. 

The Superbet Team