Troubleshooting & FAQ for Free-to-Play Games

If you are having trouble accessing or receiving prizes for SuperPredictor or Serial Winner, please follow this guide.

Why can't I access the game?

To participate in our free games, you must meet these requirements:

• Account Status: Your account must not have any bonus restrictions.
• Marketing Consent: You must have accepted Marketing Preferences in your profile settings.
• Age: You must be of legal gambling age in your jurisdiction.

Technical Troubleshooting

If the game isn't loading, try these steps:

On Web:

• Refresh the page (F5).
• Clear your browser cache and cookies.
• Try a different browser (e.g., Chrome, Safari, or Firefox).

On the App:

• Update: Ensure you have the latest version from the Google Play Store/App Store.
• Cache: Clear the App Cache (Settings > Apps > Superbet > Storage > Clear Cache).
• Connection: Switch between Wi-Fi and Mobile Data to check for connection stability.

When will I receive my prize?

• Standard Deadline: Prizes are usually credited within 72 hours after the round or streak has been settled.
• Verification: Check your Bonus History or Transaction History in your profile.
• If 72 hours have passed: Contact Support with a screenshot of your winning results/ranking so we can investigate.

Disagree with a Result?

We settle all games based on official sports data providers. If you believe a result was settled incorrectly, please contact us with a link or screenshot of the official match result, and we will review it for you.