How to Verify Your Account & Troubleshooting (KYC)

To ensure a safe and secure betting environment, Superbet requires all users to complete the Identity Verification (KYC) process. This is a mandatory step to unlock full access to your account, including deposits, betting, and withdrawals.

Follow this guide to complete your verification quickly and learn how to fix common issues.

If you encounter any issues during the account verification process, please try the process again, as this will most likely resolve the problem.

IMPORTANT: The verification process can be finalized or done ONLY via your account or via email from your account email address. Always check the status of your documents from Account > Verified Documents.

Step 1: Start the Identification Process

Log in to your account and navigate to 'Identity Verification' then click 'Start Verification.'

1. Consent: On the first screen, you must check the box to consent to the use of biometric data. This allows our system to validate your ID documents securely.

2. Proceed: Click the Proceed button to begin.

Step 2: Upload Your Identity Document

Choose the type of document you wish to provide. Ensure the document is valid (not expired).

• Accepted Documents:

  • Greek ID Card (Both sides - New or Old type)

  • Passport (Photo page)

  • National ID Card / EU ID (Both sides)

  • Military or Law Enforcement ID

  • Greek Digital ID (GOV.gr)

• How to upload:

  • Select if your document is Single-sided (like a Passport) or Double-sided (like an ID card).

  • Choose your attachment method (Upload a file or take a live photo).

  • Tip: Make sure the image is clear, well-lit, and all four corners of the document are visible.

Step 3: Upload Proof of Address (POA)

Next, you need to verify where you live. This document must have been issued within the last 6 months.

• Accepted Documents:

  • Utility Bills: Electricity, water, landline/mobile, internet, or pay TV.

  • Bank/Card Statement: A recent statement showing your name and address.

  • Gov.gr Documents: Certificate of permanent residence or Tax Clearance Note (from the previous year). All the documents from gov.gr are being accepted except the declaration form.

  • Official Certificates: E1 Income Tax Return, OAED certificate, or Proof of EFKA insurance.
    
    Important: The accepted formats of all documents are pdf and jpg.

    Please note: The proof of address document must be issued in your name. Documents in the name of a spouse, family member, or third party cannot be accepted.

Step 4: Feedback & Completion

Once submitted, our system will analyze your documents. You will see one of two screens:

A. Successful Completion

Your documents are being reviewed by our team! You will be notified via email shortly regarding the outcome. No further action is needed at this time.

B. Repeat Process (Troubleshooting)

If your submission was unsuccessful, you will see a list of reasons. Common issues include:

• Poor Quality: The image is blurry, has a glare (remove plastic covers!), or low resolution.

• Data Mismatch: The name, surname, or birthdate on the document does not match your Superbet registration data.

• Expired Document: The ID is no longer valid, or the Proof of Address is older than 6 months.

Action: Click Repeat process to try again with clearer photos or updated documents.

Once your account has been verified, you will receive a confirmation email.

Common Troubleshooting Tips

IMPORTANT:Why can't I just send photos via Chat or Email? To ensure the highest level of security and to perform live facial recognition, you must use the automated system. This protects your identity and ensures a faster verification time.

Need more help? If you have followed these steps and are still experiencing technical errors, please contact our Support Team with a screenshot of the specific error message you are seeing.