Understanding Your Bet Settlement

Sometimes, a ticket may be settled as lost, or its result may change after the event. This article explains why this can happen and what you can do.

Why a Ticket Was Settled as Lost

Your bet is settled based on official sources for each sport:

• Football statistics: OPTA, or official league/club websites.

• Basketball (NBA): NBA official site.

• eSports (H2H League): h2hggl.com

• Other sports: Flashscore, Sofascore, Soccerway, or other official sources.

Note: Website statistics are illustrative only. Settlements always use official sources.

What you can do if you disagree:

• If you believe the ticket was settled incorrectly, you can provide a link, screenshot, or other evidence of the discrepancy.

• Without evidence, we cannot change the settlement.

Why Settlement Results May Change

After the event, settlements can be updated due to:

• Corrections from official sources (OPTA, NBA, etc.)

• Bet refunds after settlement

• Adjustments of odds or statistics

If a change occurs, the settlement is based on official data, following the Terms and Conditions.

Ticket Refunds and Cancellations

A ticket may be refunded or canceled for several reasons:

• Event was postponed, canceled, or venue changed.

• Player did not participate in a market-specific bet.

• Bets placed after the result was known.

• Sport-specific rules (e.g., withdrawals in tennis).

If your ticket is refunded, it will be reflected in your account automatically.

Tip: Check the official event sources for confirmation if you are unsure.

Duplicate Tickets

If you believe you accidentally placed the same bet twice:

• Verify that the player/event, stake, ticket type, and odds are exactly the same.

• If tickets are not identical, they are not considered duplicates and cannot be refunded.

Understanding Odds Changes

Odds can fluctuate due to:

• Updated statistics and game momentum

• Market behavior and live betting changes

Important: Odds shown when you placed a bet may differ from final settlement if the market changed before your bet was confirmed.

When to Contact Support

You should contact support if:

• You see a discrepancy between your ticket and official results.

• Your ticket is pending settlement after the event has finished.

• You believe a refund should have been applied but wasn’t.

• You have evidence of an error in odds or settlement.

What to provide:

• Ticket ID

• Screenshots or links for discrepancies

• Details of the event/market

Support will guide you based on official results.