You can request to close your account at any time. Closing your account can be temporary or permanent depending on your choice.
Options for Account Closure
When closing your account, you can choose from the following options:
| Option | What It Means |
|---|---|
| 24 Hour Break | Take a short break of 24 hours. You can still log in, but you cannot deposit, withdraw, or place bets. After 24 hours, access is automatically restored. |
| Timeout | Take a longer break, ranging from 1 to 12 months. You can log in, but deposits, withdrawals, and gambling are blocked until the period ends. |
| Self-Exclusion | Permanently block access to your account. You cannot log in or play. You can contact Customer Support after at least 12 months if you wish to return. |
| Account Closure (Block Login) | Permanently close your account and block login. Reopening is possible anytime by contacting Customer Support. |
Withdrawing Your Balance
Before setting any account closure option, make sure to withdraw your remaining balance to avoid losing access to your funds.
Important Information
You can choose the type of closure that best suits your needs — temporary or permanent.
If you are taking a break due to Responsible Gaming concerns, there are dedicated Responsible Gaming tools available.
Always consider your balance and open bets before closing your account.
Customer Support is available to help answer any questions about the closure options.
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