Error using the application

If you are experiencing performance or technical issues with the application, please check the following:

1. Please check if you have updated to the latest version of the application.
2. Check your internet connection.
3. If you have the latest version and are still experiencing problems, we suggest that you uninstall and reinstall the application and then restart your device.

If the problem persists after reinstalling the application, please contact our Support team with the following information:

• Device brand
• Device model
• Internet connection (Wi-Fi or LTE)
• Screenshot showing the error.
• Mobile phone operator
• Operating system version

You can find all this information in  Settings – About phone – Software information . To resolve this situation as quickly as possible, you need to provide all these details.